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Operate6 min read
How to monitor business-critical automations
A practical monitoring model for workflows that affect sales, operations, support or finance.
automation monitoringbusiness-critical workflowsautomation alerts
If it affects revenue, it needs monitoring
Once automation touches quotes, orders, invoices, stock, customer support or management alerts, it should be treated like an operational system, not a hidden script.
- Track successful runs and failed runs.
- Alert the owner when a workflow stops.
- Log the business object affected by each run.
Monitor business outcomes, not just errors
A workflow can run successfully and still produce the wrong result. Monitor counts, delays, missing data and unusual drops in activity.
Create an escalation path
Every critical automation needs an owner, a fallback process and a clear rule for when a human must intervene.
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Audit critical automations